Product Inquiries. Okay! So you've browsed through our catalog of products, and found a few things you might just like to purchase. If you have additional questions about the items you're interested in, and can't seem to find answers in the info we've written, please feel free to get in touch with us. Just phone us at 1-800-987-1231; or fire off a quick email to firstname.lastname@example.org - and we'll get right back to you!
How to Order. Whether your order is worth ten dollars, or ten times that amount, it's very important to us. We've made it easy for you to make a purchase from us - in whatever way you prefer. You may order online at our secure website, www.FutureAids.com (simply click the Add to My Cart button below any product you want, then select the Check Out link when you're finished shopping). Orders are also gladly accepted over the phone between the hours of 7:00 AM and 3:00 PM, Monday through Friday (just call 1-800-987-1231 within the U.S. and Canada, or +1-604-852-6341 internationally). Lastly, you can mail your order to our office in print, Braille, or on audio tape (simply include the names of the items you wish to receive, your complete postal mailing address, and your check, money order, or credit card info to serve as payment).
Payment Methods. The quickest way to pay for your purchases is with a credit card (we accept Visa, MasterCard, American Express, and Discover cards). Business checks, money orders, and bank wire transfers are also viable payment options, but please kindly keep in mind that you'll need to allow additional time for your order to be processed if one of these is used.
Shipping. Unless otherwise requested, all items are securely packaged and mailed through the postal service, free of charge via the Free Matter for the Blind mailing privilege. If your local post office or postman is unable to deliver to your street address, please provide us with your post office box instead. If you would rather we ship your order via a courier service such as UPS or FedEx, we are happy to do so, but keep in mind this is typically quite costly!
Delivery Times. We're very prompt about getting your purchases out the door, and always ship every order within twenty-four hours of receipt. For orders destined anywhere within the continental U.S. or Canada, the delivery standard for our regular, free ground shipping is one to two weeks. If headed for Alaska, Hawaii, Puerto Rico, Guam, or other U.S. possessions, your order will take between two and four weeks to arrive. For anywhere in western Europe, kindly allow six to eight weeks for delivery, and two to three months for all other international locations. No matter where in the world you are, we offer much faster delivery options for an additional charge - please ask us for further details.
Purchase Orders. Yes, we do accept purchase orders from recognized schools, agencies, organizations, and companies. Our payment terms are net 30, and we will send an invoice upon order shipment. You may submit your PO via our website, phone, fax, or through the mail. PO's must come to at least $25.
Commitment to Privacy. These days, it seems, identity theft and fraud are at the forefront of everyone's mind. But we want you to know that we keep all of your personal information in the strictest confidence, and will never share it with anyone else. Period - end of story. We don't provide your contact info to telemarketers or advertising agencies; we don't send out junk mail (unless you specifically request to be added to our mailing list); and we have sophisticated high- and low-tech security systems in place to ensure our records will never be compromised.
Conclusion. So, having said all that, we'd just like to thank you for trusting us with your valued business. We look forward to hearing from you!