It is with no small amount of delight that we announce that Karen, a charming mother of six, has joined our customer service team. Though Karen lives in a different city, she is able to access our system from her computer and answer your question at the drop of a hat. Karen has over twenty years of classroom experience in the education of blind children, and an unprecedented knowledge of the products we carry. First introduced in the narration of MarvelSoft's Talking Typing Teacher in 2001, Karen has amassed a wealth of friends and fans the world over. We're tremendously excited to have her on the team, and honored to be working with someone who has so much experience and practical knowledge. Welcome aboard, Clever Karen!